WellSky has confirmed successful application log-in for WellSky hosted clients and the application workflows are restored to normal functions. This will be the last update in the CrowdStrike event. If you are having any issues accessing your solution, try rebooting your computer; you may need to perform a restart more than once. If this does not restore access please contact your support team to create a case.
Posted Jul 19, 2024 - 18:10 CDT
Update
WellSky is investigating an issue caused by the CrowdStrike update to restore access to the application. All databases are intact, and updates will be provided as functionality is restored.
We are continuing to work on a fix for this issue.
Posted Jul 19, 2024 - 16:40 CDT
Update
WellSky is investigating an issue caused by the CrowdStrike update to restore access to the application. All databases are intact and updates will be provided as functionality is restored.
Aging & Disability - Some services may see delays (Automated Import/Export, 3rd party interfaces, Administrative Updates, Claims, AGIS/BeaconWeb). Ombudsman - Fully Functional Community Services - Fully Functional Human Services - Inaccessible BH & IDD - Fully Functional
Next Update - 90 minutes
Posted Jul 19, 2024 - 15:52 CDT
Update
WellSky is investigating an issue caused by the CrowdStrike update to restore access to the application. All databases are intact and updates will be provided as functionality is restored.
Aging & Disability - Some services may see delays (Automated Import/Export, 3rd party interfaces, Administrative Updates, Claims, AGIS/BeaconWeb). Ombudsman - Fully Functional Community Services - Fully Functional Human Services - Inaccessible BH & IDD - Fully Functional
Next Update - by 4:00 PM CT
Posted Jul 19, 2024 - 14:24 CDT
Update
WellSky is investigating an issue caused by the CrowdStrike update to restore access to the application. All databases are intact and updates will be provided as functionality is restored.
WellSky is investigating an issue caused by the CrowdStrike update to restore access to the application. All databases are intact and updates will be provided as functionality is restored.
WellSky is investigating an issue caused by the Crowdstrike update to restore access to the application. All databases are intact and updates will be provided as functionality is restored. This may impact users' ability to access WellSky Portal, Aging and Disability and add-on solutions.
WellSky is investigating an issue caused by the Crowdstrike update to restore access to the application. All databases are intact and updates will be provided as functionality is restored. This may impact users' ability to access WellSky Portal, Aging and Disability and add-on solutions.
Next Update - within 60 minutes
Posted Jul 19, 2024 - 10:39 CDT
Update
WellSky is investigating an issue caused by the Crowdstrike update to restore access to the application. All databases are intact and updates will be provided as functionality is restored. This may impact users' ability to access WellSky Portal, Aging and Disability and add-on solutions.
Next Update - within 60 minutes
Posted Jul 19, 2024 - 09:51 CDT
Update
WellSky is investigating an issue caused by the CrowdStrike update to restore access to the application. All databases are intact and updates will be provided as functionality is restored. This may impact users' ability to access WellSky Portal, Aging and Disability and add-on solutions.
Next Update - within 60 minutes
Posted Jul 19, 2024 - 09:29 CDT
Update
WellSky is aware of the global impacts of the CrowdStrike issue. We continue to work diligently to get all solutions back online.
Next Update - within 60 minutes
Posted Jul 19, 2024 - 08:53 CDT
Update
WellSky is aware of the global impacts of the CrowdStrike issue. We continue to work diligently to get all solutions back online.
Next Update - within 60 minutes
Posted Jul 19, 2024 - 08:48 CDT
Identified
WellSky is aware of the global impacts of the CrowdStrike issue. We continue to work diligently to get all solutions back online.
Next Update - within 60 minutes
Posted Jul 19, 2024 - 08:37 CDT
Investigating
WellSky is aware of the global impacts of the CrowdStrike issue. We continue to work diligently to get all solutions back online.
Next Update - within 60 minutes
Posted Jul 19, 2024 - 07:40 CDT
Update
WellSky has identified the issue causing the Solution to be unavailable.
Next Update - within 60 minutes.
Posted Jul 19, 2024 - 06:35 CDT
Update
WellSky has identified the issue causing the Solution to be unavailable.
Next Update - within 60 minutes
Posted Jul 19, 2024 - 05:41 CDT
Update
WellSky has identified the issue causing the Solution to be unavailable.
Next Update - within 60 minutes
Posted Jul 19, 2024 - 05:39 CDT
Update
WellSky has identified the issue causing the Solution to be unavailable.
Next Update - within 60 minutes
Posted Jul 19, 2024 - 04:28 CDT
Update
WellSky has identified the issue causing the Solution to be unavailable.
Next Update - within 60 minutes
Posted Jul 19, 2024 - 02:59 CDT
Identified
WellSky has identified the issue causing the Solution to be unavailable.
Next Update - within 30 minutes
Posted Jul 19, 2024 - 02:13 CDT
Update
The Solution is currently unavailable and we are working to restore service.
Next Update - within 30 minutes
Posted Jul 19, 2024 - 01:20 CDT
Investigating
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.hss.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.
Next Update - Posted to the Status Page within 30 minutes
Posted Jul 19, 2024 - 01:01 CDT
This incident affected: WellSky Aging and Disability, WellSky Behavioral Health/Intellectual & Developmental Disabilities (BH/IDD), WellSky Community Services, WellSky Human Services, and WellSky Ombudsman.