WellSky Advanced Reporting - Urgent Maintenance
Identified - On July 21, 2025, Microsoft provided notice that certain versions of their SharePoint software have significant vulnerabilities that have been made public. WellSky’s Advanced Reporting for our Human Services, Aging & Disability, and Ombudsman solutions is impacted by the vulnerability. After working with our security team, we have made the decision to take the Advanced Reporting solution down, which will make any reports that run against the Advanced Reporting database temporarily unavailable to help ensure the protection of your data. For up-to-date information on the status of Advanced Reporting, please visit the WellSky Status Page at https://status.hss.wellsky.com.

We apologize for the inconvenience as we work to provide a better experience for our clients.
Jul 21, 2025 - 16:21 CDT

About This Site

WellSky Human and Social Services
This site provides information about the status of the WellSky Human and Social Services suite of solutions. Please bookmark this site and check back here to view the current status of the solutions listed below, including updates on maintenance, performance and security. Recurring maintenances are located at the bottom of this page.

WellSky Aging and Disability Under Maintenance
WellSky Behavioral Health/Intellectual & Developmental Disabilities (BH/IDD) Operational
WellSky Community Services Operational
WellSky Human Services Under Maintenance
WellSky Ombudsman Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 5, 2025

No incidents reported today.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025
Community Services
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Aug 28, 12:36 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.hss.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Aug 28, 12:30 CDT
Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025
Inadvertent Welcome Email (Please Read)
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Aug 25, 09:04 CDT
Monitoring - Dear Client,

Earlier today, you may have received an email with the subject line “Welcome to WellSky Customer Community!” from “Coding” (v.balasubramanian@wellsky.com). This message was sent in error during internal testing.

We want to reassure you that:

The message is not malicious and is not a phishing attempt.

Your account and information remain secure.

No action is required on your part; please disregard the message. We apologize for any confusion this may have caused and appreciate your understanding.

Sincerely,
WellSky
Aug 22, 15:20 CDT
Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025
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