All Systems Operational
About This Site
WellSky Human and Social Services
This site provides information about the status of the WellSky Human and Social Services suite of solutions. Please bookmark this site and check back here to view the current status of the solutions listed below, including updates on maintenance, performance and security. Recurring maintenances are located at the bottom of this page.
WellSky Aging and Disability
Operational
WellSky Behavioral Health/Intellectual & Developmental Disabilities (BH/IDD)
Operational
WellSky Community Services
Operational
WellSky Human Services
Operational
WellSky Ombudsman
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 27, 2024
No incidents reported today.
Jul 26, 2024
No incidents reported.
Jul 25, 2024
No incidents reported.
Jul 24, 2024
No incidents reported.
Jul 23, 2024
No incidents reported.
Jul 22, 2024
No incidents reported.
Jul 21, 2024
No incidents reported.
Jul 20, 2024
No incidents reported.
Jul 19, 2024
Resolved -
WellSky has confirmed successful application log-in for WellSky hosted clients and the application workflows are restored to normal functions. This will be the last update in the CrowdStrike event. If you are having any issues accessing your solution, try rebooting your computer; you may need to perform a restart more than once. If this does not restore access please contact your support team to create a case.
Jul 19, 18:10 CDT
Jul 19, 18:10 CDT
Update -
WellSky is investigating an issue caused by the CrowdStrike update to restore access to the application. All databases are intact, and updates will be provided as functionality is restored.
Aging & Disability - Fully Functional
Ombudsman - Fully Functional
Community Services - Fully Functional
Human Services - Partially Functional
BH & IDD - Fully Functional
Next Update - 90 minutes
Jul 19, 17:35 CDT
Aging & Disability - Fully Functional
Ombudsman - Fully Functional
Community Services - Fully Functional
Human Services - Partially Functional
BH & IDD - Fully Functional
Next Update - 90 minutes
Jul 19, 17:35 CDT
Update -
We are continuing to work on a fix for this issue.
Jul 19, 16:40 CDT
Jul 19, 16:40 CDT
Update -
WellSky is investigating an issue caused by the CrowdStrike update to restore access to the application. All databases are intact and updates will be provided as functionality is restored.
Aging & Disability - Some services may see delays (Automated Import/Export, 3rd party interfaces, Administrative Updates, Claims, AGIS/BeaconWeb).
Ombudsman - Fully Functional
Community Services - Fully Functional
Human Services - Inaccessible
BH & IDD - Fully Functional
Next Update - 90 minutes
Jul 19, 15:52 CDT
Aging & Disability - Some services may see delays (Automated Import/Export, 3rd party interfaces, Administrative Updates, Claims, AGIS/BeaconWeb).
Ombudsman - Fully Functional
Community Services - Fully Functional
Human Services - Inaccessible
BH & IDD - Fully Functional
Next Update - 90 minutes
Jul 19, 15:52 CDT
Update -
WellSky is investigating an issue caused by the CrowdStrike update to restore access to the application. All databases are intact and updates will be provided as functionality is restored.
Aging & Disability - Some services may see delays (Automated Import/Export, 3rd party interfaces, Administrative Updates, Claims, AGIS/BeaconWeb).
Ombudsman - Fully Functional
Community Services - Fully Functional
Human Services - Inaccessible
BH & IDD - Fully Functional
Next Update - by 4:00 PM CT
Jul 19, 14:24 CDT
Aging & Disability - Some services may see delays (Automated Import/Export, 3rd party interfaces, Administrative Updates, Claims, AGIS/BeaconWeb).
Ombudsman - Fully Functional
Community Services - Fully Functional
Human Services - Inaccessible
BH & IDD - Fully Functional
Next Update - by 4:00 PM CT
Jul 19, 14:24 CDT
Update -
WellSky is investigating an issue caused by the CrowdStrike update to restore access to the application. All databases are intact and updates will be provided as functionality is restored.
Aging & Disability - Fully Functional
Ombudsman - Fully Functional
Community Services - Fully Functional
Human Services - Inaccessible
BH & IDD - Fully Functional
Next Update - by 4:00 PM CT
Jul 19, 13:15 CDT
Aging & Disability - Fully Functional
Ombudsman - Fully Functional
Community Services - Fully Functional
Human Services - Inaccessible
BH & IDD - Fully Functional
Next Update - by 4:00 PM CT
Jul 19, 13:15 CDT
Update -
WellSky is investigating an issue caused by the CrowdStrike update to restore access to the application. All databases are intact and updates will be provided as functionality is restored.
Aging & Disability - Fully Functional
Ombudsman - Fully Functional
Community Services - Fully Functional
Human Services - Inaccessible
BH & IDD - Fully Functional
Next Update - within 60 minutes
Jul 19, 11:26 CDT
Aging & Disability - Fully Functional
Ombudsman - Fully Functional
Community Services - Fully Functional
Human Services - Inaccessible
BH & IDD - Fully Functional
Next Update - within 60 minutes
Jul 19, 11:26 CDT
Update -
WellSky is investigating an issue caused by the Crowdstrike update to restore access to the application. All databases are intact and updates will be provided as functionality is restored. This may impact users' ability to access WellSky Portal, Aging and Disability and add-on solutions.
Aging & Disability - Fully Functional
Ombudsman - Fully Functional
Community Services - Fully Functional
Human Services - Inaccessible
BH & IDD - Inaccessible
Next Update - within 60 minutes
Jul 19, 10:57 CDT
Aging & Disability - Fully Functional
Ombudsman - Fully Functional
Community Services - Fully Functional
Human Services - Inaccessible
BH & IDD - Inaccessible
Next Update - within 60 minutes
Jul 19, 10:57 CDT
Update -
WellSky is investigating an issue caused by the Crowdstrike update to restore access to the application. All databases are intact and updates will be provided as functionality is restored. This may impact users' ability to access WellSky Portal, Aging and Disability and add-on solutions.
Next Update - within 60 minutes
Jul 19, 10:39 CDT
Next Update - within 60 minutes
Jul 19, 10:39 CDT
Update -
WellSky is investigating an issue caused by the Crowdstrike update to restore access to the application. All databases are intact and updates will be provided as functionality is restored. This may impact users' ability to access WellSky Portal, Aging and Disability and add-on solutions.
Next Update - within 60 minutes
Jul 19, 09:51 CDT
Next Update - within 60 minutes
Jul 19, 09:51 CDT
Update -
WellSky is investigating an issue caused by the CrowdStrike update to restore access to the application. All databases are intact and updates will be provided as functionality is restored. This may impact users' ability to access WellSky Portal, Aging and Disability and add-on solutions.
Next Update - within 60 minutes
Jul 19, 09:29 CDT
Next Update - within 60 minutes
Jul 19, 09:29 CDT
Update -
WellSky is aware of the global impacts of the CrowdStrike issue. We continue to work diligently to get all solutions back online.
Next Update - within 60 minutes
Jul 19, 08:53 CDT
Next Update - within 60 minutes
Jul 19, 08:53 CDT
Update -
WellSky is aware of the global impacts of the CrowdStrike issue. We continue to work diligently to get all solutions back online.
Next Update - within 60 minutes
Jul 19, 08:48 CDT
Next Update - within 60 minutes
Jul 19, 08:48 CDT
Identified -
WellSky is aware of the global impacts of the CrowdStrike issue. We continue to work diligently to get all solutions back online.
Next Update - within 60 minutes
Jul 19, 08:37 CDT
Next Update - within 60 minutes
Jul 19, 08:37 CDT
Investigating -
WellSky is aware of the global impacts of the CrowdStrike issue. We continue to work diligently to get all solutions back online.
Next Update - within 60 minutes
Jul 19, 07:40 CDT
Next Update - within 60 minutes
Jul 19, 07:40 CDT
Update -
WellSky has identified the issue causing the Solution to be unavailable.
Next Update - within 60 minutes.
Jul 19, 06:35 CDT
Next Update - within 60 minutes.
Jul 19, 06:35 CDT
Update -
WellSky has identified the issue causing the Solution to be unavailable.
Next Update - within 60 minutes
Jul 19, 05:41 CDT
Next Update - within 60 minutes
Jul 19, 05:41 CDT
Update -
WellSky has identified the issue causing the Solution to be unavailable.
Next Update - within 60 minutes
Jul 19, 05:39 CDT
Next Update - within 60 minutes
Jul 19, 05:39 CDT
Update -
WellSky has identified the issue causing the Solution to be unavailable.
Next Update - within 60 minutes
Jul 19, 04:28 CDT
Next Update - within 60 minutes
Jul 19, 04:28 CDT
Update -
WellSky has identified the issue causing the Solution to be unavailable.
Next Update - within 60 minutes
Jul 19, 02:59 CDT
Next Update - within 60 minutes
Jul 19, 02:59 CDT
Identified -
WellSky has identified the issue causing the Solution to be unavailable.
Next Update - within 30 minutes
Jul 19, 02:13 CDT
Next Update - within 30 minutes
Jul 19, 02:13 CDT
Update -
The Solution is currently unavailable and we are working to restore service.
Next Update - within 30 minutes
Jul 19, 01:20 CDT
Next Update - within 30 minutes
Jul 19, 01:20 CDT
Investigating -
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.hss.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.
Next Update - Posted to the Status Page within 30 minutes
Jul 19, 01:01 CDT
Next Update - Posted to the Status Page within 30 minutes
Jul 19, 01:01 CDT
Jul 18, 2024
No incidents reported.
Jul 17, 2024
No incidents reported.
Jul 16, 2024
No incidents reported.
Jul 15, 2024
No incidents reported.
Jul 14, 2024
No incidents reported.
Jul 13, 2024
No incidents reported.
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